Moss London
Slim Fit Grey Stretch Suit

This has been the worst experience ever. I was against a really tight deadline. I went in to the store and clearly showed the representative at the store, the suit I want via an image and a link. He totally mis-sold me a different set! I spent over 3 hours in the store and got no where. Was extremely uncomfortable as it seemed that everyone was looking at me. Some of the staff were rude. When I was walking to the station and showed my mrs and described the color? She was well confused and said I totally got the wrong item! I went back to the store and a representative said i wont be able to return the wrong suit? as its been processed for tailoring? I said what literally in like 15 mins? Eventually she went down and realised nothing was done to the set in that time frame as I was told tailoring the trouser will take 2 days. I was then pointed to the right suit? Manager told me to try parts of it on and kept dropping it on the floor which accumulated dirt on it and i refused to try that one on. I was told to go to a different store as apparently they dont have the parts i need for the specific suit. I refused to believe this as my brother ordered this from a different store and any size amendments were ordered to his local store? Eventually a nice staff member called Shaz took over and helped me professionally. It took so many days and waste of hours and i felt humiliated through the whole process and will avoid shopping at Moss Bros again and will share my experience with all friends and family and social network to avoid the Oxford St store.