For orders made from 6th November 2019, we’re offering an extended Christmas returns policy. You’ll have until the 22nd January 2020 to return your goods.
Returns from the USA are FREE using our Returns Portal. You'll need to enter your email address and order number and then follow the steps. We will cover the cost of returns sent using the Returns Portal.
Returns from the USA using our FREE Returns Portal can take up to 7 days to reach us. Once we have received and processed your items we will send you an email confirming this. Please then allow up to 7 days for the refund to appear back onto your payment card or into your account.
If you receive an item that is faulty, please send it back to us and we will process a full refund (including the original delivery charge if applicable). Faulty items are checked on receipt and validated.
If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund in full. If your purchase needs to be returned to you, you will be charged the delivery fee applicable to the products and your location.
If you receive the wrong item, please send it back to us and we will refund you or send you the correct item if we still have the product and size in stock.
Due to hygiene reasons Top Hats, Hats and Underwear are excluded from our Returns Policy and cannot be Returned or their purchase Refunded.
Gift Cards are non-returnable and non-refundable.
All the images on our website are as accurate as possible to the products. However, due to the differences in screens and systems used by our customers, colours and shades may not be 'exact' to the true product. Please see our Terms and Conditions .
If an item is missing, please get in contact with our Customer Services Team using our contact form or call +44 333 3206677. We will then investigate which may take us a few days and if necessary arrange for the item to be resent.
Unfortunately we cannot Refund/Exchange altered or personalised items. Please ensure that you are truly happy with any product before any alterations are made.
If your original order was part of a Multibuy or contained a promotional discount code then this will be taken into account and the refund price of individual items may differ from the original selling price.
Items purchased via gift card can only be refunded back onto a gift card. The refund will be processed onto a new gift card which will be posted to you. Any refund over and above the original gift card value will be refunded to the payment card used.
We want you to be totally happy with your purchase so if you change your mind we are happy to refund any items bought at Moss Bros. that you are not completely satisfied with. These can be returned within 30 days from the date of receipt if they are unworn, unaltered and in their original packaging.
30 Day Guarantee - You can return any qualifying item within 30 days of receipt for a refund.