Returns & Refunds

Following the Government's advice on 23rd March regarding non-essential businesses, we made the decision to immediately close our warehouse to allow all our colleagues to stay safely at home. Our stores had already closed the previous week. We are therefore not currently able to process any returns at this current time. As soon as the Government's advice changes and it is safe for our warehouse team to return to work, we will begin processing returns straight away. We do expect there to be a backlog, so please give us a little time to catch up if you have returned an order to us. Thanks for your patience and understanding.

Returns from the USA using our FREE Returns Portal can take up to 7 days to reach us. Once we have received and processed your items we will send you an email confirming this. Please then allow up to 7 days for the refund to appear back onto your payment card or into your account.